🎄 Holiday Shipping Info 🎄
If you’re ordering Cut products around the winter holidays, here are some important things to keep in mind!
- Our standard US shipping can take up to a week to arrive in the best of cases, and the post office is running much slower than usual this year. We set December 15 as a cutoff date for the best odds of arriving before Christmas. As that date has now passed, all we can do is cross our fingers.
- You can also order our products on Amazon – it’s all the same to us. Amazon can provide you with their own shipping and delivery estimates.
- Orders shipping from our store to non-US addresses cannot be guaranteed to arrive by any specific date. We try our best, but we can’t control how long the packages take to cross borders.
- If you’re in the UK or EU, place your order ASAP. After January 1, a bunch of stuff will change with shipping to and within Europe, and there may be difficulties or delays getting your package to you.
Some tips for making sure your packages arrive successfully:
- Make sure your Apple Pay or Google Pay is updated to use your correct address. If you have an old address in there still, it'll auto-fill the wrong info and the package might go to the wrong place.
- Make sure you include your apartment or unit number (if applicable).
- We ship via USPS. If you don't receive regular mail at your place, make sure you indicate your PO Box instead.
- If you’re shipping to a friend, make sure to put their name as the recipient, not yours. The mail carrier won't recognize your name and the package might be returned.
- If your put in the wrong address, cancel your order (there’s a link in your confirmation email) and place a new order. This is the only way to ensure that we definitely 100% get the correct, updated info before your package ships.
- If you have any trouble, reply to your order confirmation email, or send us a message. We're here to help! However, please note that depending on how busy we are, it might take us 1–3 days to get back to you.
Thanks & we hope you have a happy holiday season!